airtable Airtable Review. More than just spreadsheets on steroids. If you're not familiar with Airtable, they've raised $170M with a mission to democratize software. Most associate them with powerful spreadsheets + databases but clearly
superhuman What is Superhuman's moat? A full review of Superhuman by a superuser If you're not familiar with Superhuman, it's a $30/month invite-only email app that has caught on like wildfire. $30 per month. For email. Gaining traction in this space
Customer Experience Meet Whimsical. Proving less is more. In the latest episode from The @SaasExperience Show we review the experience of @WhimsicalPowers, giving them a ton of love and points of feedback.
Combating Churn The compounding effect of churn. Most people think of churn as a metric which tells you how quickly you’re losing your customers. But it’s much. much more than that.
Customer Experience Figma changed the game for design tools. Can they stay ahead? When Figma launched, they set a new bar as a design tool in both functionality and experience. But what’s next? Can they keep out-innovating their competition?
Branding How Shinesty is winning the ecommerce experience. In the latest episode of The @SaasExperience Show, we featured Shinesty – an online clothing brand for aimed perfectly at the folks who don't take life too damn seriously
Customer Experience Introducing The Experience Show. Join us each week as we review a new company or strategy and breakdown the topic as it relates to customer experience – oh, and also to drink fancy cocktails 🍸
Customer Success The Ultimate Guide to Building a Customer Success Team Every business depends on customers for its success, so every business should have people dedicated to understanding their customers and how they can feed that relationsh
Churn Rate 5 Ways to Measure Customer Success — How Do You Keep Customers Happy? Customer success is often confused for customer service or customer support. In reality, customer success plays a much different role in the customer journey.
Customer Experience 7 Brands that Understand Customer Experience & Lead By Example. A 'good' product is not enough to make your customers stay. To compete, you need a meaningful customer experience. Here are the 7 SaaS companies leading by example.
Freemium 6 Most Popular SaaS Pricing Models. What is the best pricing model for your SaaS company? Of course, the answer - it depends. Let's dive into 6 pricing strategies to understand when and why they work.
Customer Success What is Customer Success? As more companies realize the importance of nurturing customer relationships, they're investing in the right tools to help customers as individuals.
Growing SaaS How to Make a Go-To Market Strategy for a SaaS Product When it comes to SaaS, things are becoming more and more competitive daily. What choices should you be making to avoid being in a market of "me too" products?
